Chimney and fireplace questions, answered
Straight answers to what Tulsa homeowners ask us most. Still stuck? Call and talk to a real person.
Chimney basics
Chimney basics
Answers first, then the details. For longer guides, see the chimney care blog.
How often should a chimney be swept?
Once a year is the usual answer. The Chimney Safety Institute of America recommends an inspection at least once a year, and a sweep whenever the inspection shows buildup. If you burn often, check more often. If you have burned about a cord of wood since the last sweep, it is time.
Do I need a sweep if I rarely use the fireplace?
Yes, an annual inspection still matters. Animals, moisture and damaged parts can cause problems even when the fireplace sits unused. A nest above the damper or a rusted cap will not show up until you light a fire, and that is the wrong moment to find out.
What is creosote and why does it matter?
Creosote is a tar-like residue that wood smoke leaves inside your flue. It starts as light soot, becomes flaky, and can harden into a glossy glaze that is hard to remove. It restricts your draft and can ignite, which is why regular cleaning matters.
What are the signs my chimney needs attention?
Watch for a smoky or sooty smell in the house, smoke drifting into the room, dark and glossy buildup on the flue walls, nests or debris above the damper, rust on the cap, cracks in the crown and water stains by the fireplace. Any one of these is a good reason to call.
Who will come to my home?
Ashes Away is owner-run. Customers name Jeff, the owner, and Garrett, a service technician, in their reviews. Whoever comes, you can expect protection down on the floors, clear answers and a clean hearth when we leave.
Why does my house smell like smoke on humid days?
A sooty smell, especially on humid days, is a common sign of buildup in the flue. If you notice it, schedule a cleaning or an inspection. We will tell you which one makes sense when you call.
Cleaning and inspection
Cleaning and inspection
More of what homeowners ask us.
What happens during a chimney cleaning?
We lay down protection over your floors and hearth, check the firebox, damper and visible flue, brush the flue and smoke chamber clean, vacuum up the soot and debris, clear any nests or blockages, and walk you through what we found before we leave.
What happens during a chimney inspection?
We check the cap, crown, flue liner, masonry and flashing, smoke chamber, damper and firebox for damage, blockages and buildup. Then we walk you through what we found and what, if anything, should be done.
Do you work on wood stoves too?
Our inspection covers the chimney, the fireplace and a wood stove if you have one. Call (918) 361-4929 and tell us what you have, and we will explain what a visit includes.
What is the difference between a cleaning and an inspection?
A cleaning removes soot and creosote. An inspection checks the condition of the chimney. If you are not sure which one you need, call (918) 361-4929 and describe what you have noticed. We will point you to the right one.
Will you leave a mess in my house?
No. We protect the floor and hearth before any tool comes out, vacuum up soot and debris, and leave the firebox and hearth clean. Customers mention the clean finish in their reviews.
Should I get an inspection before buying or selling a home?
Yes. A chimney can hide expensive problems, and an inspection gives you a clear picture before you sign. If you are selling, it lets you handle problems before a buyer finds them.
Repairs
Repairs
More of what homeowners ask us.
What chimney repairs do you offer?
We install chimney caps, maintain and repair crowns, repair masonry, tuckpoint, parge, reline chimneys and rebuild chimneys or fireboxes when the damage is too far gone to patch. We also offer chemical cleaning for stubborn deposits.
Will you start repairs without asking me?
No. We explain the problem, tell you how urgent it is, give you the options and do only the work you approve.
How do I know whether a repair is urgent?
We tell you. After an inspection, we separate problems that need attention now, such as a damaged liner or a crumbling crown, from ones that can wait. We explain why, so you can decide with the facts in front of you and not under pressure.
What is tuckpointing?
Tuckpointing replaces worn mortar between the bricks of a chimney. Old mortar cracks and crumbles over time and lets water into the masonry. Fresh mortar seals the joints again, so the chimney stays strong and dry through Oklahoma freezes and storms. We tell you how much of the chimney needs it before we start.
What is a chimney liner and do I need one?
A liner runs inside the chimney and carries smoke and heat out of the house. It protects your home from heat and protects the masonry from smoke gases. If an inspection shows the liner is cracked or missing, relining restores that protection.
What does a chimney cap do?
A cap sits on top of the flue. It keeps rain, animals and debris out and keeps sparks in. A missing, rusted or loose cap is one of the simplest problems to fix, and one of the most worth fixing. Water and animals are the two things a cap is there to stop.
Booking
Booking
More of what homeowners ask us.
Which areas do you serve?
We serve Tulsa, Broken Arrow, Bixby, Jenks, Owasso and Sapulpa, Oklahoma. Our shop is at 3212 E 91st St, Suite B in Tulsa. If you are close by and unsure, call (918) 361-4929.
How do I book, and how soon can you come?
Call (918) 361-4929 or request an appointment online. We confirm a time window with you, and we tell you right away if anything about the schedule changes. Openings change through the year, so a phone call is the quickest way to get the earliest time.
When is the best time to schedule a chimney sweep?
Before you start burning for the season is the best time, because any problem gets fixed before the first fire. If you notice a smoky smell, smoke in the room or debris above the damper, do not wait. Call and tell us what you have noticed.
How do I get ready for the visit?
Let the fireplace cool completely, clear a path and a few feet in front of the hearth, move valuables and fragile items off the mantel, and tell us about any smoke, smells or noises you have noticed.
How much does it cost?
The price depends on the chimney and the work. Call (918) 361-4929 and describe what you need, and we will tell you what to expect before we come out. Repairs are quoted after an inspection, and you approve them first.
Common chimney problems
Something not right with your fireplace?
Start with the problem. Each answer explains the likely causes and what we do about them.
Why does my house smell like a fireplace?
Causes of a smoky or sooty smell, and how we fix it.
Why is smoke coming into the room?
What makes a fireplace smoke back into the house.
Why is my chimney leaking?
Where the water gets in, and how we stop it.
Book your sweep
Still have a question?
Request an appointment and we will confirm your time window.